Update - We have identified the cause of an issue affecting a small number of Forge app installations between July 10, 2025, and July 18, 2025, at 03:38 UTC. This issue meant that the app user was not granted the correct admin permissions during installation, resulting in failing calls to REST APIs that require the permission.
This issue will not impact new installations, and we are working on a fix for previously impacted installations.
Jul 18, 2025 - 04:36 UTC
Identified - We have identified an issue where some Forge apps are receiving permission errors when calling REST endpoints that require admin permissions. We are investigating the root cause.
Jul 18, 2025 - 03:32 UTC
Investigating - We are investigating an incident where app users associated with new Forge installations and Connect to Forge upgrades are not being added to Jira permission groups. We will post the next update in 30 minutes.
Jul 18, 2025 - 02:49 UTC
Resolved -
Forge App deployments and invocations have experienced an outage for 45 minutes and 100 minutes approximately starting at 20250708T0934 UTC due to an infrastructure related issue Both the services have recovered now and are working as expected
Jul 8, 12:30 UTC
Completed -
The scheduled maintenance has been completed.
Jul 4, 15:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 09:25 UTC
Scheduled -
Marketplace is undergoing a rollout of Jira 100K user tier for all the apps. This upgrade will run for approximately 6 hours (till July 04 03:30 PM UTC) and during this period, the set pricing functionality of the apps will be frozen.
During this window of 6 hours of pricing freeze, new app submissions for approval will be blocked if there is a pricing change involved.
Jul 4, 09:23 UTC
Completed -
The scheduled maintenance has been completed.
Jul 4, 04:05 UTC
Update -
The maintenance window has been extended till July 04 03:30 PM UTC - as opposed to earlier timeline of July 04 03:30 AM UTC
Jul 4, 03:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 04:05 UTC
Scheduled -
Marketplace is undergoing a rollout of Jira 100K user tier for all the apps starting July 03 03:30 AM UTC. This upgrade will run for approximately 24 hours (till July 04 03:30 AM UTC) and during this period, the set pricing functionality of the apps will be frozen.
During this window of 24 hours of pricing freeze, new app submissions for approval will be blocked if there is a pricing change involved.
Jul 3, 04:03 UTC