Forge billing subscriptions cancelled for some apps
Incident
Report for Atlassian Developer
Resolved
We have now reactivated all subscriptions that were previously cancelled. Impacted users may have received email notifications confirming this change. There has been no impact to the functioning of the app, it should continue to work as expected.
To help prevent any future interruptions, we kindly request that billing admins ensure a valid billing payment method is added before the next billing cycle.
We apologise for any confusion and appreciate your understanding.
To help prevent any future interruptions, we kindly request that billing admins ensure a valid billing payment method is added before the next billing cycle.
We apologise for any confusion and appreciate your understanding.
Identified
Some Forge app billing admins may have received subscription cancellation emails, but we want to assure you that there is no disruption or impact to the functioning of your Forge apps, your apps will continue to operate as normal.
Our team is actively working to reactivate any affected subscriptions. To help prevent any future interruptions, we kindly request that admins ensure a valid billing payment method is added before the next billing cycle.
We apologise for any confusion and appreciate your understanding.
Our team is actively working to reactivate any affected subscriptions. To help prevent any future interruptions, we kindly request that admins ensure a valid billing payment method is added before the next billing cycle.
We apologise for any confusion and appreciate your understanding.
Investigating
Some Forge app billing admins may have received subscription cancellation emails, but we want to assure you that there is no disruption or impact to the functioning of your Forge apps, your apps will continue to operate as normal.
Our team is actively working to reactivate any affected subscriptions. To help prevent any future interruptions, we kindly request that admins ensure a valid billing payment method is added before the next billing cycle.
We apologise for any confusion and appreciate your understanding.
Our team is actively working to reactivate any affected subscriptions. To help prevent any future interruptions, we kindly request that admins ensure a valid billing payment method is added before the next billing cycle.
We apologise for any confusion and appreciate your understanding.
This incident affected: Developer (Developer console).