Inaccurate install counts for some Marketplace apps on Marketplace
Update - We are providing an update regarding the install count discrepancy that some partners may have observed for some apps since Feb 27, 2026.

- The install counts displayed on app listings are now accurate for the impacted apps.
- The Active Installations tab in the Marketplace Partner Portal may still reflect incorrect counts for some apps; this will be corrected following tonight's scheduled update at 12:00 AM UTC on Mar 4, 2026.
- Please note that actual customer installs were not impacted; only the reported counts displayed in the Partner Portal and on app listings were affected for some apps.

We will share another update once the Partner Portal Active Installations tab has been fully corrected and validated.
Thank you for your patience and understanding.
Mar 03, 2026 - 17:06 UTC
Monitoring - Since Feb 27, 2026 some Marketplace Partners may see incorrect install counts in their Marketplace Partner Portal and listing for their apps. The Marketplace team has identified the bug and is working to correct the same.

Please note, the actual customer installs for these apps remain unaffected.

As next Steps, the Marketplace team is working on a fix and expects to restore accurate install counts by Mar 3, 2026, EOD.
Mar 02, 2026 - 16:15 UTC

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Mar 3, 2026

Unresolved incident: Inaccurate install counts for some Marketplace apps on Marketplace.

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Feb 19, 2026
Forge billing subscriptions cancelled for some apps
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To help prevent any future interruptions, we kindly request that billing admins ensure a valid billing payment method is added before the next billing cycle.
We apologise for any confusion and appreciate your understanding.
Feb 19, 17:12 UTC
Identified - Some Forge app billing admins may have received subscription cancellation emails, but we want to assure you that there is no disruption or impact to the functioning of your Forge apps, your apps will continue to operate as normal.

Our team is actively working to reactivate any affected subscriptions. To help prevent any future interruptions, we kindly request that admins ensure a valid billing payment method is added before the next billing cycle.

We apologise for any confusion and appreciate your understanding.
Feb 16, 11:27 UTC
Investigating - Some Forge app billing admins may have received subscription cancellation emails, but we want to assure you that there is no disruption or impact to the functioning of your Forge apps, your apps will continue to operate as normal.

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Feb 16, 11:24 UTC
Increased error rates on Jira and Jira Service Management Ecosystem Apps
Resolved - This issue is resolved. In our monitoring no other unexpected issues were seen.

For customers still experiencing errors, this may indicate a legitimate permission configuration issue on your side and should be investigated as usual.
Feb 19, 08:04 UTC
Update - This issue is resolved. In our monitoring no other unexpected issues were seen.

For customers still experiencing errors, this may indicate a legitimate permission configuration issue on your side and should be investigated as usual.
Feb 19, 08:04 UTC
Monitoring - Our team has resolved the permission errors relating to this incident across all Apps, and we will continue to monitor for any unexpected issues.
For customers still experiencing errors, this may indicate a legitimate permission configuration issue on your side and should be investigated as usual.
We'll provide another update within 24 hours on the results of our monitoring.
Feb 19, 00:51 UTC
Update - Our team is continuing to work on correcting the impact from this issue. A tested and validated process is now running to restore affected apps and our team is closely monitoring traffic to help to rule out any issues.
Please raise a support request if you require further assistance.

An update will be provided within 72 hours with our status on the backfill operation and estimated time to completion.
Feb 17, 05:40 UTC
Update - Our teams have identified customers that are actively experiencing issues relating to loss of access to their apps, and we are progressively rolling out a fix to these customers with urgency.

We will provide further update within 24 hours or sooner if available.
Feb 16, 05:30 UTC
Update - Impact

Ecosystem, Jira, and Jira Service Management customers might experience API call failures when using OAuth 2.0 apps, receiving 'The app is not installed on this instance' errors. The incident is attributed to OAuth scope mismatches between different internal services. Approximately 17,168 clients could be potentially affected, involving several cloud instances. The incident has resulted in 2LO permissions being incorrectly enabled, causing potential access issues. Some customers may notice unauthorized system users in their directories, which currently pose no identified security risk.

Current Status

The short term fix involving Workspace ARI's will be rolled out cautiously over today and should resolve some highly impacted installations.

Full restoration via backfill scripts is being developed, though this will at least take the remainder of the week to cautiously roll out to production.

Next Steps

The backfill process for a permanent data correction is set to begin, with rigorous monitoring planned to observe system behavior.

New communication updates are scheduled to occur within the next 12 hours, or sooner if significant developments arise.

If you believe that you are impacted by this incident, and need assistance, then we recommend raising a support ticket.
Feb 16, 00:24 UTC
Identified - Our teams identified two fix paths: a quick fix and a longer, time-consuming fix. We will test the quick fix over the weekend and, if no issues arise, implement it on Monday.

We will provide the next update on Monday, Feb 16, 2026.
Feb 13, 07:41 UTC
Feb 18, 2026

No incidents reported.

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