Identified - Some Forge app billing admins may have received subscription cancellation emails, but we want to assure you that there is no disruption or impact to the functioning of your Forge apps, your apps will continue to operate as normal.
Our team is actively working to reactivate any affected subscriptions. To help prevent any future interruptions, we kindly request that admins ensure a valid billing payment method is added before the next billing cycle.
We apologise for any confusion and appreciate your understanding.
Feb 16, 2026 - 11:27 UTC
Our team is actively working to reactivate any affected subscriptions. To help prevent any future interruptions, we kindly request that admins ensure a valid billing payment method is added before the next billing cycle.
We apologise for any confusion and appreciate your understanding.
Feb 16, 2026 - 11:27 UTC
Investigating - Some Forge app billing admins may have received subscription cancellation emails, but we want to assure you that there is no disruption or impact to the functioning of your Forge apps, your apps will continue to operate as normal.
Our team is actively working to reactivate any affected subscriptions. To help prevent any future interruptions, we kindly request that admins ensure a valid billing payment method is added before the next billing cycle.
We apologise for any confusion and appreciate your understanding.
Feb 16, 2026 - 11:24 UTC
Our team is actively working to reactivate any affected subscriptions. To help prevent any future interruptions, we kindly request that admins ensure a valid billing payment method is added before the next billing cycle.
We apologise for any confusion and appreciate your understanding.
Feb 16, 2026 - 11:24 UTC
Update - Our teams have identified customers that are actively experiencing issues relating to loss of access to their apps, and we are progressively rolling out a fix to these customers with urgency.
We will provide further update within 24 hours or sooner if available.
Feb 16, 2026 - 05:30 UTC
We will provide further update within 24 hours or sooner if available.
Feb 16, 2026 - 05:30 UTC
Update - Impact
Ecosystem, Jira, and Jira Service Management customers might experience API call failures when using OAuth 2.0 apps, receiving 'The app is not installed on this instance' errors. The incident is attributed to OAuth scope mismatches between different internal services. Approximately 17,168 clients could be potentially affected, involving several cloud instances. The incident has resulted in 2LO permissions being incorrectly enabled, causing potential access issues. Some customers may notice unauthorized system users in their directories, which currently pose no identified security risk.
Current Status
The short term fix involving Workspace ARI's will be rolled out cautiously over today and should resolve some highly impacted installations.
Full restoration via backfill scripts is being developed, though this will at least take the remainder of the week to cautiously roll out to production.
Next Steps
The backfill process for a permanent data correction is set to begin, with rigorous monitoring planned to observe system behavior.
New communication updates are scheduled to occur within the next 12 hours, or sooner if significant developments arise.
If you believe that you are impacted by this incident, and need assistance, then we recommend raising a support ticket.
Feb 16, 2026 - 00:24 UTC
Ecosystem, Jira, and Jira Service Management customers might experience API call failures when using OAuth 2.0 apps, receiving 'The app is not installed on this instance' errors. The incident is attributed to OAuth scope mismatches between different internal services. Approximately 17,168 clients could be potentially affected, involving several cloud instances. The incident has resulted in 2LO permissions being incorrectly enabled, causing potential access issues. Some customers may notice unauthorized system users in their directories, which currently pose no identified security risk.
Current Status
The short term fix involving Workspace ARI's will be rolled out cautiously over today and should resolve some highly impacted installations.
Full restoration via backfill scripts is being developed, though this will at least take the remainder of the week to cautiously roll out to production.
Next Steps
The backfill process for a permanent data correction is set to begin, with rigorous monitoring planned to observe system behavior.
New communication updates are scheduled to occur within the next 12 hours, or sooner if significant developments arise.
If you believe that you are impacted by this incident, and need assistance, then we recommend raising a support ticket.
Feb 16, 2026 - 00:24 UTC
Identified - Our teams identified two fix paths: a quick fix and a longer, time-consuming fix. We will test the quick fix over the weekend and, if no issues arise, implement it on Monday.
We will provide the next update on Monday, Feb 16, 2026.
Feb 13, 2026 - 07:41 UTC
We will provide the next update on Monday, Feb 16, 2026.
Feb 13, 2026 - 07:41 UTC
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This page is intended for Atlassian developers. Please visit https://status.atlassian.com for the status of end-user features and services.
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