Monitoring - All identified disabled Connect apps for Jira and Confluence have been enabled. Major impact is mitigated as for now.

We will continue monitoring the situation. Will provide another update in 24 hours (by 2024-04-17 10:00 UTC).

Apr 16, 2024 - 10:25 UTC
Update - We continue to investigate the intermittent enablement failures impacting some Connect apps. Concurrently, we are also exploring a pathway to re-enable impacted app installations, so that apps will be restored for customers.

We will post updates within the next 3 hours.

Apr 16, 2024 - 07:02 UTC
Investigating - In response to some recent customer and partner support tickets which have been raised, we have identified that since 2024-04-08 there have been some Connect app installations and updates which have immediately entered a disabled state. This behaviour is affecting multiple apps and appears to be inconsistent in nature.

The impact relates to any new Connect app installation or any updates which occur to a Connect app. For this reason, we suggest that marketplace partners hold off on any descriptor updates until this incident is resolved.

For affected customers that are unable to re-enable these apps, the immediate workaround is to uninstall and reinstall the app, forcing the app to attempt enablement once again.

We do not yet have any expected resolution time or any other mitigations for apps or customers.

We will continue to investigate the cause of this incident and provide another update by 2024-04-16 07:00.

Apr 16, 2024 - 05:39 UTC
In progress - We have started the rollout of data residency for Forge hosted storage, where data will be moving to the same location as the host product. We expect the rollout to be completed by Apr 30, 2024 00:00 UTC.

Please refer to https://developer.atlassian.com/platform/forge/changelog/#CHANGE-1556 for more information.

Mar 28, 2024 - 03:12 UTC
Scheduled - We will be commencing rollout of data residency for Forge hosted storage. As part of this rollout, we will be moving data to the location of the host product (e.g. if an app is installed in a Jira instance whose data is pinned to Singapore, Forge Hosted Storage data will be pinned to Singapore).

This will begin on Mar 28, 2024 00:00 UTC and we expect to be completed by Apr 30, 2024 00:00 UTC. There is no expected downtime during this migration. Once the migration is complete, Forge Hosted Storage data will stored in the same location as the host product for all new and existing Forge apps.

Action Required: In order to benefit from data residency and multi-region compute, you will need to redeploy your app, and may need to declare information in your app manifest regarding remote usage of data. Please see this changelog[https://developer.atlassian.com/platform/forge/changelog/#CHANGE-1556] and our data residency documentation[https://developer.atlassian.com/platform/forge/data-residency/] for more details.

If you notice any unexpected issues during this rollout, please report via the Developer and Marketplace Support service desk [https://ecosystem.atlassian.net/servicedesk/customer/portal/34/group/96/create/571].

Mar 28, 2024 00:00 - Apr 30, 2024 00:00 UTC

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