Update - The corrective action has indicated the positive results towards the issue resolution; however, the team will continue to monitor the installation count for one more day before marking the issue resolved. Please note, the corrective action taken will not be able to correct the Forge app installation count in the report generated on Monday October 03, 2022.
Next update will be provided by Friday 07th October 04:30 AM UTC
Oct 06, 2022 - 12:07 UTC
Next update will be provided by Friday 07th October 04:30 AM UTC
Oct 06, 2022 - 12:07 UTC
Monitoring - A corrective action has been taken by the team for this incident and the functionality is currently being monitored.
Oct 04, 2022 - 14:49 UTC
Oct 04, 2022 - 14:49 UTC
Investigating - A drop in installation counts has been observed for few forge apps. We are currently investigating the issue, we will keep you updated on the cause and fix.
Oct 04, 2022 - 11:45 UTC
Oct 04, 2022 - 11:45 UTC
Update - Over the next 24 hours, shared secrets will be re-synced for the tenants with the identified affected apps. We expect this to resolve this issue for those apps.
Re-syncing shared secrets uses signed install callbacks. All apps should have already been migrated to support this at this time, as notified in:
https://community.developer.atlassian.com/t/action-required-atlassian-connect-installation-lifecycle-security-improvements/49046
Apps that have not been updated to support signed installs should do so now.
The next update will be in 24 hours based on the outcome of this re-sync process.
Oct 06, 2022 - 07:50 UTC
Re-syncing shared secrets uses signed install callbacks. All apps should have already been migrated to support this at this time, as notified in:
https://community.developer.atlassian.com/t/action-required-atlassian-connect-installation-lifecycle-security-improvements/49046
Apps that have not been updated to support signed installs should do so now.
The next update will be in 24 hours based on the outcome of this re-sync process.
Oct 06, 2022 - 07:50 UTC
Identified - Connect Apps installation attempts that have been rolled back since September 29th at 10:13 UTC due to a failure in an installation upgrade would now have a shared secret that is out of sync with Atlassian. This would impact the app's ability to authenticate with Atlassian, call product APIs, and render iFrames causing the app to not load.
Impacted apps will have an error log similar to 'Unsupported JWS algorithm RS256, must be HS256, HS384 or HS512'.
We have mitigated this from affecting any future rollbacks and have begun the process of re-syncing shared secrets with apps.
We will post another update here in 2 hours.
Oct 06, 2022 - 05:45 UTC
Impacted apps will have an error log similar to 'Unsupported JWS algorithm RS256, must be HS256, HS384 or HS512'.
We have mitigated this from affecting any future rollbacks and have begun the process of re-syncing shared secrets with apps.
We will post another update here in 2 hours.
Oct 06, 2022 - 05:45 UTC
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