Service Under Maintenance

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This page is intended for Atlassian developers. Please visit https://status.atlassian.com for the status of end-user features and services.

Uptime over the past 90 days. View historical uptime.
APIs Operational
90 days ago
99.97 % uptime
Today
Bitbucket Cloud APIs Operational
90 days ago
100.0 % uptime
Today
Confluence Cloud APIs Operational
90 days ago
100.0 % uptime
Today
Jira Cloud APIs Operational
90 days ago
99.99 % uptime
Today
Product Events ? Operational
90 days ago
99.8 % uptime
Today
User APIs Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Web Triggers Operational
90 days ago
100.0 % uptime
Today
Developer Operational
90 days ago
99.67 % uptime
Today
App Deployment Operational
90 days ago
99.21 % uptime
Today
Artifactory (Maven repository) ? Operational
90 days ago
100.0 % uptime
Today
Create and manage apps ? Operational
90 days ago
100.0 % uptime
Today
Developer documentation ? Operational
90 days ago
100.0 % uptime
Today
Forge App Installation ? Operational
90 days ago
99.98 % uptime
Today
Forge CDN (Custom UI) ? Operational
90 days ago
100.0 % uptime
Today
Forge Function Invocation Operational
90 days ago
98.13 % uptime
Today
aui-cdn.atlassian.com ? Operational
90 days ago
100.0 % uptime
Today
Forge App Logs ? Operational
90 days ago
99.81 % uptime
Today
Forge App Monitoring ? Operational
90 days ago
100.0 % uptime
Today
Developer console ? Operational
90 days ago
100.0 % uptime
Today
Forge direct app distribution ? Operational
90 days ago
99.21 % uptime
Today
Hosted storage ? Operational
90 days ago
98.38 % uptime
Today
Marketplace ? Under Maintenance
90 days ago
99.87 % uptime
Today
App listing management ? Under Maintenance
90 days ago
99.87 % uptime
Today
App listings ? Under Maintenance
90 days ago
99.95 % uptime
Today
App pricing ? Under Maintenance
90 days ago
99.98 % uptime
Today
App submissions Under Maintenance
90 days ago
99.87 % uptime
Today
Category landing pages Operational
90 days ago
100.0 % uptime
Today
Evaluations and purchases Operational
90 days ago
100.0 % uptime
Today
In-product Marketplace and app installation (Cloud) ? Operational
90 days ago
99.43 % uptime
Today
In-product Marketplace and app installation (Server) ? Operational
90 days ago
99.87 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Private listings Operational
90 days ago
99.87 % uptime
Today
Reporting APIs and dashboards ? Operational
90 days ago
99.51 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Vendor management Under Maintenance
90 days ago
99.87 % uptime
Today
Vendor Home Page Operational
90 days ago
100.0 % uptime
Today
Authentication and user management Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Atlassian Support contact form Operational
Developer community ? Operational
90 days ago
100.0 % uptime
Today
Developer service desk ? Operational
Marketplace service desk ? Operational
Atlassian Support Operational
Vulnerability management [AMS] Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Migration of app and pricing information to the new billing system Sep 28, 2022 03:57 - Sep 29, 2022 03:57 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 28, 2022 - 03:56 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

Partner ID - Partner Name

1217813 JonDos GmbH
1217846 Pickle Jar Apps
1213576 Open Source Consulting
1217966 Ativo.io
1217924 CentralPoint
1217641 Geniesys
1217198 Meetical Software
1214638 New Verve Consulting
1218117 Flowturtle
1218364 Creatros Technologies Inc.
1218341 AD Apps
1218338 Asset Management for Jira
1211784 Navarambh Software Pvt. Ltd.
1218399 EOX
1217115 Atlassian Marketplace
1218275 Better Code
1214309 Screenful
1211842 syracom AG
1217433 Quality Metrics for Business
1218575 Logicfactory Pvt Ltd
1218596 CraftCoders
1217757 REALTECH AG
1217858 SolaceIn
1215514 LuxPlugins
1213456 Chief Technology Solutions
1215716 SOLJIT
30865 i4ware Software
1218281 Crecy Poitiers Agincourt Solutions
1218961 Onit
1218735 UlterSolutions
1219011 Agile Apps
1218998 Eclipse
1219134 ThangPham
1210584 Izymes Pty Ltd
1219156 TSS Global LLC
1219202 Vida Libre
1218578 Scopic
1219126 Sourcesprout
1217704 Acis
1217277 AssertStack
1215858 Gaber
1219373 Testpoint
1216551 Simitech Ltd.
1215898 Hakkiri Software, Inc.
1219424 Curamobile
1219360 KK Corporation
1219397 KAD - Kanban Accelerated Delivery
1213905 Eisonesoft
1219196 Dirty Agile
1219618 Konverso
1219622 Tetiana Kostiushko
1214081 CP
1218535 Datastorm
1219648 Fine Software
1219754 T-Con
1219635 Agile Coaching Software
1218444 Dacha
1219630 Multiplier
1219721 Sykora IT s.r.o.
1219576 Secretbakery.io
1219812 MELASOFT GmbH
1219511 VIP.LEAN Solutions GmbH
1219863 Kablamo
1213429 kreuzwerker GmbH
1219042 Brachtendorf Apps
1218706 Aicou
1214268 Ideal Federal Technologies LLC
1219847 Boyter Online Services
1216230 Eyzee
1219998 Byght GmbH
1219339 Envision
1219541 AgileFox GmbH
1219719 Ajmera Infotech Inc.
1220110 Tappointment
1220352 Alright Agile
1218096 Trundl Inc
1218512 David Muller
1218643 Bodoworks
1220458 Sprint Engine
1220217 Synchronit
1220509 Dalston Semantics Ltd
1220668 Mestra Soft
1220687 theVoidCompany
1218922 Information Officer Pte Ltd
1219852 Rootwork InfoTech LLC
1220824 Jeffrey Lewis
1220832 Rapha
1220839 JiraVSM
1215035 DragonSoft
1220866 Bitstone
1212576 Sharecurely
1220840 Zumvie
1210716 GanttRes
1220339 Seavus AB
1220822 Stigmata Techno Solutions
1221145 Othvam Technologies
1222622 Easy Apps
Sep 28, 2022 - 03:55 UTC
Past Incidents
Sep 28, 2022
OAuth 2.0 consent screen is broken in EU region when users block cookies in their GDPR preference affecting Forge apps and OAuth 2 integrations
Resolved - Since our last update, our team has deployed the fix to production. Users with disabled GDPR cookie preference will be able to use OAuth 2 consent screen. Our team will continue monitoring the behaviour for any reoccurrence.
Sep 28, 02:23 UTC
Identified - Users in EU region who blocked GDPR cookies in their preferences are experiencing a broken consent screen. This affects both Forge apps and OAuth2 integrations.

Possible workaround is using an incognito mode in the browser.

We were able to reproduce the issue and are working on the fix right now. The next update will be published before 02:35 AM UTC.
Sep 28, 00:37 UTC
Sep 27, 2022
Migration of app and pricing information to the new billing system
Completed - The scheduled maintenance has been completed.
Sep 27, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 27, 03:50 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

Partner ID - Partner Name

1219467 WERARE
1214651 Rixter AB
1220447 Hobly
1219255 Tronikel
1217624 MINDPRO
1220860 B1NARY
1218445 Techdrishti Technologies Pvt Ltd
1217429 GL Solutions
1220756 DW SaaS
1221237 Musa
1221293 Technology Studio
1221245 Totem Dev
1214995 Nextup.ai ↔ Enterprise apps for Slack and Teams
1221021 iDev Solutions
1221459 Conrado Maggi
1220432 Emergence Software
1220786 agile-innovations.tech, LLC
1214031 Wombats Corp
1221733 Phantom Automata
1221148 pluginDevs
1221179 Raledo Software
1221512 7'10
37642 celix Solutions
1210712 The Plugin People
1220938 Nodical
1221311 Logic Twelve
1221195 Daniel Llewellyn
16521 Sourcesense
1210536 Precog Software
1221227 Hugemassive
1221286 Deffo Ltd.
1216942 Shinetech Software
21443 J-Tricks
1218518 Goldfinger Holdings, Inc.
1221485 Raidboss, Inc.
1221807 LP Carignan Services-conseils inc.
1221695 Joao Santiago
36242 BugsIO Solutions
1210796 ProtoShare / Astound Commerce
1210618 MoroSystems, s.r.o.
1219235 gesesoft
11178 Marvelution
114 TNG Technology Consulting GmbH
1210767 Decree Labs
1210702 Everit Kft.
1210694 KontextWork
1211683 SuperAktiv AS
1211883 ease solutions Pte Ltd
1211152 GetConnected
5069 🇺🇦 Easysecrets
1210580 Hindsight Software Ltd
1210816 Herzum
1211721 APTIS GmbH
1214719 Gebsun Software
1211360 Weekdone
1211277 Matrix Requirements GmbH
43259 CloseIT s.r.o.
1212423 addcraft GmbH
1211564 Kupper Software
1211262 ADWEB Software
1212451 Daisee
1213138 Meister
1212819 Dolphin IT Services GmbH
1212582 Limbr Labs
1212024 M20 Technology LLC
1217075 Stratus Add-ons
1214383 Andriy Zhilin
1213080 Tappforce LLC
1211995 MOEWE
1212504 Calvinware, LLC
1221760 CreativeThinker
1213770 Lean Walk
1213923 WebPal
1217481 SmartForce
1213872 Thorsten Büring
1213262 eXtensi
1214452 Neptunium AI
1222282 Praecipio Consulting
1214597 Thomas Osowski
1213180 MESILAT LIMITED
1212861 Kickdrum Technology Group LLC
1214545 Purple Drapes
1212949 LunarLincoln
22964 EEA communication solutions
1214762 CONCEPTS & BEYOND INC.
1213828 SenseAdapt
1214184 Sandstorm
1214923 Phase Locked Software
1215132 Inprowiser Engineering
1214486 swarmOS GmbH
1214764 Vilisoft
1214968 The Digital Group Inc
1215335 Nara Syst Ltd.
1215266 P&D VISION
1215410 Alty Inc.
1215197 Prevas InfoVis AB
1215281 Mirhai Inc.
1215541 Anton Popov
1215786 AELBOX
1215112 Hatcheon Limited
1215550 IXPERTA s.r.o.
1215636 AssertThat
1215169 Wruff
1215907 Polygran GmbH
1213732 Greenyloop
1215464 Beenicon
1213394 viadee Unternehmensberatung AG
1215504 AppLiger
1214994 AxisAgile Apps
1215743 Alan Gibson
1216006 W Knowledge
1211265 Koncis ApS (by aety aps)
1216141 ScopeMaster
1216069 GEC Computer Systems
1216159 Imai Technologies
1216237 Absolute Technology Solutions
1216039 techfu.io
35621 yWorks GmbH
1216062 Digital Ray
6257 Catch Software
1211678 Cucumber, a SmartBear company
1216489 AppFoci
1211271 Scitotec GmbH
1216613 THALES
1216640 Sparxsys Solutions
1216674 Jodocus GmbH
1216785 Novalab Teknoloji
1216379 RCMT IT EUROPE
1217022 Nirama Solutions
1216797 AppsDelivered
1216144 Zoho Show
1216866 LiveChangelog
1221154 Flower
1210572 Reliex
1217028 Vizydrop
1217158 codalyx
1217177 CoreBuild
1217248 Firnity
1216766 NanoHop
1216029 Sioux
1212758 White Software
1216968 Lemon dev
1217120 Mikhail Butsenin
1216818 Hello Clerk, Inc.
1217215 Planyway for Jira
1217314 Alliedium, an Allied Testing company
1217485 Nordlogic
1217600 Citrusbits Inc.
1217685 Solicale
1217687 Mage Software
1217451 Quirk Consulting
1217718 Europa Labs Pty Ltd
1217765 Easify apps
1217739 Addown Studio
1217725 Chen Software
1217921 Nexonic Inc.
1217680 //SEIBERT/MEDIA - AppAnvil
1210603 Almarise
1217758 Montrose Software
Sep 27, 03:50 UTC
Application modules - e.g. general page - may fail to render for some Connect Apps
Resolved - We have found the change that introduced unexpected behavior and reverted it. The connect app modules now should work correctly

Technical details: the URL should now contain empty query parameters and QSH should be valid for such URLs.

Impact started at 2022-09-27 7:40 UTC when change was activated and was mitigated at 2022-09-27 13:22 UTC when change was reverted.

This incident impacted internal beta release instances owned by connect application developers.
The change was reverted before it was deployed to regular production customers.

We will follow internally with post incident review process to ensure similar impact will not re-occur in the future.
Sep 27, 14:22 UTC
Investigating - We are investigating incident where connect apps modules fail to load in specific condition.

Technical details: This is know to affect connect modules using app-specific context parameters with empty values - those are failing due to invalid qsh signature.

Next update will be posted at 15:00 UTC
Sep 27, 13:07 UTC
Some Forge apps are not displayed in Jira issue view pages
Resolved - Between 2022-09-27 00:15 and 2022-09-27 03:00 UTC, some customers experienced missing panels such as comments on the Issue View page when there was a Forge App installed on their instance. We have identified the root cause and rolled back the change that caused this issue. The issue has been resolved and the service is operating normally.

[Edit] In our earlier message, we mentioned that apps using certain Forge modules were affected. We have now clarified that apps using the following modules were affected: “jira:issuePanel”, “jira:issueActivity”, “jira:customField” or “jira:customFieldType”. [Added Tue 27 Sept 7:53 AM UTC]
Sep 27, 03:33 UTC
Monitoring - We believe that all Forge apps using "issue-action", "activity", "glance" and "panel" were not displayed in Jira for all site regions for about an hour. Connect apps were not affected.

Here is the timeline of the impact:
- On September 27th at 02:00 AM UTC, the code with an error was deployed to production Jira
- On September 27th at 02:59 AM UTC, the change was rolled back, there should be no more customer impact.

We are monitoring the situation and we'll post an update by 5:30 am UTC.
Sep 27, 03:14 UTC
Some Forge apps cannot be deployed
Resolved - On September 15th, 2022, we introduced a new behaviour for Forge apps deployment when an app should not be deployed too often. This change has caused some of deployments to fail with the error `Your app exceeds the maximum daily deployment size limit. The maximum is 1 GB, your quota will reset in 18 hours.`. We didn't communicate this and this led to 19 apps having been affected.

Here is the timeline of the impact:
- On September 15th at 00:00 AM UTC, the feature flag that controlled the artifacts size limit was introduced and turned it on.
- On September 27th at 01:28 AM UTC, we turned off the feature flag.

We will publish the announcement about the new behaviour as soon as possible in our channels with the intention to re-enable the behaviour in two weeks.
Sep 27, 01:58 UTC
Sep 26, 2022
Migration of app and pricing information to the new billing system
Completed - The scheduled maintenance has been completed.
Sep 26, 13:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 04:49 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

This is the list of partners that is being migrated today:

Partner ID - Partner Name

1218751 - Alluvium
1219713 - DarkSkyPlatform
1214654 - Vertica Digital
1212550 - Mumo Systems
1220579 - Warsaw Dynamics
1222035 - Modus Create Labs
1213533 - Chasing Agility
1221269 - Polymetis Apps
1216765 - ij-solutions
1215549 - Cenote
1220051 - Oliver Rolle
1210578 - //SEIBERT/MEDIA - Draw.io
1216111 - Stiltsoft Europe
31085 - Xblend
27570 - DEISER
40608 - Soyatec
1210714 - Lively Apps
1211294 - Prepend
1210634 - Requirement Yogi
88 - Balsamiq
7035 - ALM Works
1211534 - Mirrorlake Software
85 - Atlassian
14074 - QMetry
1210545 - BigBrassBand (a GitKraken company)
1213040 - Colined
22511 - iDalko
1212050 - SNG Technologies Ltd.
1213507 - Kenputer
1210774 - Strategery Solutions BVBA
1211610 - Celeste Creative Solutions
1216081 - JS-Factory
1210675 - Gebsun
20313 - catworkx GmbH
1214917 - SmartDraw Software LLC
1214696 - Hagen Management
30510 - Optimizory Technologies Pvt. Ltd.
1217439 - SimplyIT.cloud
1211821 - codedoers
1215495 - DevOps Compliance
1213586 - Ros Entertainment
1215519 - Quantify Technologies Inc.
1216051 - Hexygen Inc.
1216545 - Pristine Bytes
1211168 - Anova Apps (an Appfire company)
1214880 - stats4jira
1216486 - PGA
1218598 - RVS
1217336 - COGNITIFF
1216888 - TeamUp Labs
1216356 - Oboard Inc.
1211423 - Apwide
1216846 - Atlas Cloudlet
1217738 - RenWare, Inc.
1219459 - micro-ps
1213991 - Harness Ltd
1218403 - Timone
1216654 - Converton
1217482 - Digital Rose
1218588 - ADF TECH LTD
1213743 - SoftComply
1220930 - Caelor Labs
1217333 - Do Async
1210926 - Marketplace Expert SL
1212544 - Qotilabs
1216223 - BML Solutions
1216508 - RadBee Ltd
1211151 - Kantega SSO
1219420 - //SEIBERT/MEDIA - Big Eazy Software
772927 - Utoolity

The list will keep updating every day so keep an eye for updates on the list of the maintenance period.
Sep 26, 04:48 UTC
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Migration of app and pricing information to the new billing system
Completed - The scheduled maintenance has been completed.
Sep 23, 10:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:31 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 04:31 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

This is the list of partners that is being migrated today:

1221170 Appfire

The list will keep updating every day so keep an eye for updates on the list of the maintenance period.
Sep 23, 04:30 UTC
Sep 22, 2022
Migration of app and pricing information to the new billing system
Completed - The scheduled maintenance has been completed.
Sep 22, 10:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:01 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

This is the list of partners that is being migrated today:

1216573 weweave UG (limited liability)
1212039 ricebean.net
28550 bitvoodoo ag
105 Akeles Consulting
1212298 EPS Software Engineering AG
1214029 view26 GmbH
1210676 MobilityStream, LLC
17834 SmartBear
1212444 STAGIL
1213287 JSoftware Inc
1212045 Easy Agile
1211565 StreamlineSoft
1212968 Digital Toucan
1214746 Kolibri Digital
1211722 yasoon
1215964 Tryble
1212475 Inversion Point LLC
1214842 Bordant Technologies

The list will keep updating every day so keep an eye for updates on the list of the maintenance period.
Sep 22, 03:58 UTC
Sep 21, 2022
Some Partner Report API calls are failing intermittently
Resolved - This incident has been resolved
Sep 21, 16:13 UTC
Identified - We have identified issue with one of the upstream services. The teams are working to resolve the issue.
Sep 21, 14:25 UTC
Investigating - We are currently investigating an issue where around 10% of the API calls are failing.
Sep 21, 12:06 UTC
Migration of app and pricing information to the new billing system
Completed - The scheduled maintenance has been completed.
Sep 21, 12:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 05:13 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

This is the list of partners that is being migrated today:

GitConnector (Pawel Sieniarski)
StonikByte
Realigned Technologies
Atly Apps
GLiNTECH
Supercharged
lamplightdev ltd
The Starware
Gliffy
Addteq Inc
Prime Timesheet, s.r.o
Broken Build
codecentric AG
WISOFT
O'Hara Group
HeroCoders
eazyBI
Designextech
Tempo for JIRA
PulseKit
2000BC
Refined
Ugubi.io
QC Analytics PC
Köstebek Teknoloji
CloudScript.io
TechTime Initiative Group Limited
Chinese Technical Support
BeastieHut
excentia
Creativas
DC Factory
Amrut Software Pvt Ltd
Appbox.ai

The list will keep updating every day so keep an eye for updates on the list of the maintenance period.
Sep 21, 05:12 UTC
Segment MPAC user events were not processed for few hours.
Resolved - This incident has been resolved.
Sep 21, 05:23 UTC
Investigating - Segment MPAC user events for Marketplace apps was delayed for few hours (2022-09-20 9:30 PM IST until 2022-09-21 12:30 AM IST).
Partners consuming the MPAC user events as part of segment integration would have missed the events during the mentioned time window.
Sep 21, 03:36 UTC
Sep 20, 2022
Migration of app and pricing information to the new billing system
Completed - The scheduled maintenance has been completed.
Sep 20, 09:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 03:49 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

This is the list of partners that is being migrated today:

Apps+

The list will keep updating every day so keep an eye for updates on the list of the maintenance period.
Sep 20, 03:48 UTC
Sep 19, 2022
Migration of app and pricing information to the new billing system
Completed - We have partially migrated the app and pricing information for Apps+ Partner to the new billing system today (50%) . The migration for the remaining 50% will be continued tomorrow.
Sep 19, 11:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 04:22 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

This is the list of partners that is being migrated today:

Apps+

The list will keep updating every day so keep an eye for updates on the list of the maintenance period.
Sep 19, 04:21 UTC
Sep 18, 2022
Intermittent issues in Forge Function Invocation capability
Resolved - We have been monitoring the mitigation that we have put in place over last Friday. We have not been observing any errors since.

We are closing this issue. Team will continue to monitor for any issues on this over this week.

In the meantime, if you are facing any issues please raise a ticket in ECOHELP.
Sep 18, 23:54 UTC
Monitoring - Since our last update, our team has put in a mitigation for the issue. Since the mitigation, we have not observed any errors over the last 12 hours.

Our team is continuously monitoring for any new occurrences of errors.

We are still working on determining the root cause for this incident.

You can expect the next update by September 19th 00:00 UTC.
Sep 15, 23:50 UTC
Update - Since the last update, we have seen one more occurrence of this issue around September 14th 16:23 - September 14th 16:55 UTC.

Past occurrences
- September 13th 16:42 - September 13th 17:53 UTC
- September 13th 01:11 - September 13th 03:32 UTC
- September 12th 19:03 - September 12th 19:17 UTC
- September 12th 15:42 - September 12th 16:07 UTC
- September 7th 18:00 - September 7th 18:50 UTC

During these time frames, customers would have seen an error when the invocation failed. One possible workaround is for the impacted users to retry the function invocation i.e refresh the page.

We are working on determining the root cause of the issue. You can expect the next update here within 24 hours.
Sep 14, 23:58 UTC
Investigating - The Forge function invocation capability is experiencing an issue and customers would be seeing error when the invocation fails. We are observing this issue is happening only intermittently.

Regarding the impact on data, we do not see any data loss. One possible workaround is for the impacted users to retry the function invocation i.e Refresh the page.

This issue started on September 7th at 18:00 UTC. This is happening intermittently and we are working on determining the root cause of the issue.

You can expect the next update here within 24 hours.
Sep 14, 02:10 UTC
Sep 17, 2022

No incidents reported.

Sep 16, 2022
Migration of app and pricing information to the new billing system
Completed - The scheduled maintenance has been completed.
Sep 16, 09:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:58 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

This is the list of partners that is being migrated today:


42nd
Candylio Software Pte. Ltd.
Doitb
Release Management
Tech Labs
evolu software GmbH
SB Apps
Purple Rhapsody Tech
Ravenshift
ALDEVA DIGITAL s.r.o.
Mibex Software GmbH
Boja Consulting AB
Troopr Labs Inc
RadiantQ
Polaris Office
Dutch Beginners
DiViM, Inc.

The list will keep updating every day so keep an eye for updates on the list of the maintenance period.
Sep 16, 03:56 UTC
Segment events for install and app counts were not processed for few hours
Resolved - Between Sept 15th 14:00 UTC to 20:00 UTC , Sept 15th 22:00 UTC to Sept 16th 02:00 UTC , Segment events for install and app counts were not processed.

We have identified the cause of the issue and have fixed it. All the segment install and app counts events are now processed and is near real-time. This incident has been resolved.
Sep 16, 06:35 UTC
Update - Segment events for install and app counts is affected by this incident. This issue impacts only the marketplace partners consuming segment events from Marketplace.

We're investigating this issue ,Our developers are working with internal teams to resolve the issue.
Sep 16, 04:22 UTC
Investigating - We are currently investigating this issue.
Sep 15, 20:57 UTC
Certain special characters in strings handled by Forge apps appear garbled
Resolved - We have been monitoring the solution that we have rolled out yesterday to read data in its original encoding without being garbled and so far we have not observed any issues.

We consider this incident now resolved and the team will continue to monitor it.

If your app is experiencing any issues that you believe are related to this incident, please raise an
ECOHELP ticket.
Sep 16, 00:31 UTC
Monitoring - We've rolled out a solution that would allow apps to read data in its original encoding without being garbled.

We're monitoring closely and so far cannot see any occurrences of corrupted data read from secure storage.

We'll continue monitoring and provide an update over next 16 hours.
Sep 15, 09:21 UTC
Update - We are testing a solution that would allow apps to read data in its original encoding without being garbled.

If our tests are successful, we expect to begin rolling this out to the production environment in the next few hours.

Our teams will be monitoring the solution throughout the evening. We will provide our next update in another 4 hours.
Sep 15, 06:19 UTC
Update - We are still working on narrowing down the final set of instances and apps are affected.

However, we can confirm that only non-US ASCII characters are garbled if affected.

Once we have narrowed down the affected instances, we will share more information on our next steps.

We will provide an update within the next another 4 hours.
Sep 15, 02:06 UTC
Identified - We've identified that data stored in the secrets API will appear garbled only if they contain non US ASCII characters.

Product events are not affected anymore.

App installation data are not affected.

We will provide another update within the next 12 hours.
Sep 14, 14:01 UTC
Update - We've identified that only data stored in the secrets API and product events will appear garbled if they contain non US ASCII characters.

Product events should not be affected anymore but they're pending verification.

App installation data are not affected.

We are still assessing the overall impact on data and will provide another update within the next 3 hours.
Sep 14, 10:23 UTC
Update - In our previous update we shared that data stored in the secrets API and event data is affected if it contains special characters.
We would like to clarify this - at this time we know that this only applies to some non US ASCII characters which were stored between Friday and this Morning. The affected characters will appear garbled where they surface in the app, with the remainder of the data unaffected.
We have now also updated the title to better describe the impact.
We are still assessing the overall impact on data and will provide another update within the next 3 hours
Sep 14, 06:31 UTC
Update - We are investigating an issue impacting following capabilities.

- Jira product events in Forge: The event data sent in the payload of the event is corrupted, if it contains special characters.

- Secrets API in Forge hosted storage: The data stored in the secrets API is corrupted, if it contains special characters.

- App installation data could be impacted, we are still investigating.

- We are still assessing the overall impact on data integrity caused by this issue.

- Connect apps are not impacted by this incident.

We have determined the root cause for this incident and team is working on testing the fix and rolling it out.

We will provide an update within the next 3 hours.
Sep 14, 04:34 UTC
Investigating - Product events capability is affected by this incident. This issue impacts Forge apps that subscribe to JIRA product events where the payload has non english characters and it returns corrupted data.

This issue was brought to our notice 7 hours ago via CDAC.

We have identified the root cause of this issue and we are testing the fix. You can expect the next update in 3 hours.
Sep 13, 23:42 UTC
Sep 15, 2022
License and Transaction data is delayed in Marketplace Partner reports
Resolved - This incident has been resolved.
Sep 15, 20:53 UTC
Investigating - We are investigating the issue.
Sep 15, 06:49 UTC
Migration of app and pricing information to the new billing system
Completed - The scheduled migration has been completed.
Sep 15, 09:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:07 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

This is the list of partners that is being migrated today:


Caelor
Encora Nearshore, LLC.
Rozdoum
Expium LLC
Elements
Vertuna LLC
Decadis AG
Vico
Jexo
miniOrange
Bitwelt Software Labs
META-INF KFT
Toros

The list will keep updating every day so keep an eye for updates on the list of the maintenance period.
Sep 15, 04:06 UTC
Sep 14, 2022
Segment events for install and app counts were not processed for few hours.
Resolved - Installs, and app requests Segment events for Marketplace apps was delayed for a few hours (from 14th Sept 8 PM IST to 15th Sept 12 AM IST). Only the partners consuming segment events from Marketplace are impacted with this issue. The issue is fixed and events are flowing as expected
Sep 14, 14:30 UTC
Migration of app and pricing information to the new billing system
Completed - The scheduled migration has been completed.
Sep 14, 09:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 04:00 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

This is the list of partners that is being migrated today:

Shiranui Software
Ricksoft, Inc.
Twinit LLC
Communardo Products GmbH
SPECTRUM
Bauer
www.MrAddon.com ®
Nemetschek Bulgaria
Purde Software
Avisi B.V.
Regos Dev Studio
Broken Build Labs
SolDevelo

The list will keep updating every day so keep an eye for updates on the list of the maintenance period.
Sep 14, 03:56 UTC
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