Update - The corrective action has indicated the positive results towards the issue resolution; however, the team will continue to monitor the installation count for one more day before marking the issue resolved. Please note, the corrective action taken will not be able to correct the Forge app installation count in the report generated on Monday October 03, 2022.

Next update will be provided by Friday 07th October 04:30 AM UTC

Oct 06, 2022 - 12:07 UTC
Monitoring - A corrective action has been taken by the team for this incident and the functionality is currently being monitored.
Oct 04, 2022 - 14:49 UTC
Investigating - A drop in installation counts has been observed for few forge apps. We are currently investigating the issue, we will keep you updated on the cause and fix.
Oct 04, 2022 - 11:45 UTC
Update - Over the next 24 hours, shared secrets will be re-synced for the tenants with the identified affected apps. We expect this to resolve this issue for those apps.

Re-syncing shared secrets uses signed install callbacks. All apps should have already been migrated to support this at this time, as notified in:
https://community.developer.atlassian.com/t/action-required-atlassian-connect-installation-lifecycle-security-improvements/49046

Apps that have not been updated to support signed installs should do so now.

The next update will be in 24 hours based on the outcome of this re-sync process.

Oct 06, 2022 - 07:50 UTC
Identified - Connect Apps installation attempts that have been rolled back since September 29th at 10:13 UTC due to a failure in an installation upgrade would now have a shared secret that is out of sync with Atlassian. This would impact the app's ability to authenticate with Atlassian, call product APIs, and render iFrames causing the app to not load.

Impacted apps will have an error log similar to 'Unsupported JWS algorithm RS256, must be HS256, HS384 or HS512'.

We have mitigated this from affecting any future rollbacks and have begun the process of re-syncing shared secrets with apps.

We will post another update here in 2 hours.

Oct 06, 2022 - 05:45 UTC

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Past Incidents
Oct 6, 2022
Resolved - The impact of this incident has been mitigated and our monitoring tools confirm that the rate-limiting is back to the pre-incident behavior.

We have increased the rate limit for Jira APIs while we continue investigating the root cause of the problem.

High-level timeline:
- 22nd of September: impact started
- 4th of October: noticeable increase of impact
- 6th of October: impact resolved

Our teams are committed to continuing to investigate the problem until we are certain about its root cause so that we can implement the correct measures to prevent this issue from reoccurring.

We are now marking this incident as resolved.

We apologize for the problems this caused our developers, partners, users, and customers.

Oct 6, 07:29 UTC
Update - The investigation is still ongoing and we are narrowing down the possible root cause of the issue but have not identified it yet.

This incident is experienced in Forge and 3LO apps.
There is no known impact to Connect apps.

On September 22, there has been an increase in requests hitting the rate limiting threshold with a noticeable increase on October 4.

We have not identified a viable workaround to be applied by users or app developers.

You can expect the next update here at 06:30 UTC.

Oct 6, 04:07 UTC
Investigating - Some Forge apps calling Jira product APIs are failing with an HTTP 429 code. This is causing the impacted apps to not load.

We are currently investigating the issue and trying to identify the root cause. We'll send another update at 03:56 UTC

Oct 6, 01:57 UTC
Resolved - This incident has been resolved.
Oct 6, 04:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 17:49 UTC
Identified - We have identified the root cause and working on the fix. This is caused due to a switch in one of the source table , we are now reverting the changes.
Oct 5, 09:47 UTC
Investigating - We are seeing letter casing differences in License type and platform/hosting type values in Licenses reporting API.
Oct 5, 09:46 UTC
Oct 5, 2022
Oct 4, 2022
Oct 3, 2022
Resolved - This incident has been resolved.
Oct 3, 20:10 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 3, 15:39 UTC
Oct 2, 2022
Resolved - We identified the change that caused this issue and fixed it. The fix has been deployed to production.

We verified the events are correctly being captured in Google analytics dashboards.

The issue has been resolved now.

Oct 2, 14:28 UTC
Investigating - We are investigating an issue with Marketplace Google analytics events, Some google analytics events sent from marketplace have missing parameters which may result in the events being captured in GA dashboards as none. Our developers are working with internal teams to find out the cause and resolve the issue.

Timeline of the impact:
- This issue is noticed for GA events sent after 16th of September 2022.


We will share more updates as we make progress.

Sep 30, 04:25 UTC
Oct 1, 2022
Resolved - Segment events for installs and app requests on the marketplace.atlassian.com site were not processed in the following timeframe:
- From 29th of September 2022 - 13:30 IST to 30th of September 2022 - 12:30 IST
- From 30th of September 2022 - 20:30 IST to 1st of October 2022 - 03:30 IST
- From 1st of October 2022 - 07:30 IST to 1st of October 2022 - 08:30 IST

All the missed events have been processed and the data is available now.

This incident has been resolved.

Oct 1, 05:49 UTC
Investigating - We're investigating an issue where segment install and app requests events for marketplace.atlassian.com were not processed for few hours (the events are missing since 3:30 pm IST) yesterday. We are working on re-processing the missed events.
Sep 30, 04:08 UTC
Sep 30, 2022
Sep 29, 2022
Resolved - Segment events for installs and app requests on the marketplace.atlassian.com site were not processed in the following timeframe:
- From 28th of September 2022 - 17:00 UTC
- Until 29th of September 2022 - 00:00 UTC

All the missing events have been processed and the data is available now.

This incident has been resolved.

Sep 29, 05:12 UTC
Investigating - We're investigating an issue where segment install and app requests events for marketplace.atlassian.com were not processed for few hours yesterday. We are working on re-processing the missed events.

We will provide another update by 06:00 UTC.

Sep 29, 03:49 UTC
Sep 28, 2022
Completed - The scheduled maintenance has been completed.
Sep 28, 11:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 03:57 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 28, 03:56 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

Partner ID - Partner Name

1217813 JonDos GmbH
1217846 Pickle Jar Apps
1213576 Open Source Consulting
1217966 Ativo.io
1217924 CentralPoint
1217641 Geniesys
1217198 Meetical Software
1214638 New Verve Consulting
1218117 Flowturtle
1218364 Creatros Technologies Inc.
1218341 AD Apps
1218338 Asset Management for Jira
1211784 Navarambh Software Pvt. Ltd.
1218399 EOX
1217115 Atlassian Marketplace
1218275 Better Code
1214309 Screenful
1211842 syracom AG
1217433 Quality Metrics for Business
1218575 Logicfactory Pvt Ltd
1218596 CraftCoders
1217757 REALTECH AG
1217858 SolaceIn
1215514 LuxPlugins
1213456 Chief Technology Solutions
1215716 SOLJIT
30865 i4ware Software
1218281 Crecy Poitiers Agincourt Solutions
1218961 Onit
1218735 UlterSolutions
1219011 Agile Apps
1218998 Eclipse
1219134 ThangPham
1210584 Izymes Pty Ltd
1219156 TSS Global LLC
1219202 Vida Libre
1218578 Scopic
1219126 Sourcesprout
1217704 Acis
1217277 AssertStack
1215858 Gaber
1219373 Testpoint
1216551 Simitech Ltd.
1215898 Hakkiri Software, Inc.
1219424 Curamobile
1219360 KK Corporation
1219397 KAD - Kanban Accelerated Delivery
1213905 Eisonesoft
1219196 Dirty Agile
1219618 Konverso
1219622 Tetiana Kostiushko
1214081 CP
1218535 Datastorm
1219648 Fine Software
1219754 T-Con
1219635 Agile Coaching Software
1218444 Dacha
1219630 Multiplier
1219721 Sykora IT s.r.o.
1219576 Secretbakery.io
1219812 MELASOFT GmbH
1219511 VIP.LEAN Solutions GmbH
1219863 Kablamo
1213429 kreuzwerker GmbH
1219042 Brachtendorf Apps
1218706 Aicou
1214268 Ideal Federal Technologies LLC
1219847 Boyter Online Services
1216230 Eyzee
1219998 Byght GmbH
1219339 Envision
1219541 AgileFox GmbH
1219719 Ajmera Infotech Inc.
1220110 Tappointment
1220352 Alright Agile
1218096 Trundl Inc
1218512 David Muller
1218643 Bodoworks
1220458 Sprint Engine
1220217 Synchronit
1220509 Dalston Semantics Ltd
1220668 Mestra Soft
1220687 theVoidCompany
1218922 Information Officer Pte Ltd
1219852 Rootwork InfoTech LLC
1220824 Jeffrey Lewis
1220832 Rapha
1220839 JiraVSM
1215035 DragonSoft
1220866 Bitstone
1212576 Sharecurely
1220840 Zumvie
1210716 GanttRes
1220339 Seavus AB
1220822 Stigmata Techno Solutions
1221145 Othvam Technologies
1222622 Easy Apps

Sep 28, 03:55 UTC
Resolved - Since our last update, all the missing events have been processed and the data is available now.
Sep 28, 06:43 UTC
Identified - Segment events for the User events on the marketplace.atlassian.com site were not processed in the following timeframe:
- From 27th of September 2022 - 16:00 UTC
- Until 28th of September 2022 - 00:00 UTC 

We started working on the replay of the missed events. 
 
Timeline of the impact

- From 27th of September 2022 - 16:00 UTC until 28th of September 2022 - 00:00 UTC  events were not processed
 
Resolution timeframe
Based on our current understanding, we estimate the replay to be completed within 2 hours.

 
We will provide another update by 10:00 UTC or when the impact has been resolved.

Sep 28, 06:03 UTC
Investigating - Segment events for MPAC install and app request events were not processed for few hours yesterday.
We are working on replaying the missed events.

Sep 28, 04:11 UTC
Resolved - Started from September 28th 4:30pm UTC, developers couldn't access alerts page of their forge apps in dev console. Some of the emails were not delivered. The root cause was from AWS problem with API gateway.

Here is the timeline of the impact:
- On September 28th at 4:30 PM UTC, we started seeing increased number of errors in our services. We investigated the issue and found out that it was related to an AWS problem with API gateway.
- On September 28th 9:00 PM UTC, the issue was resolved.

We'll investigate the incident and explore some ways to increase the resilience of the alerts page and email delivery service.

Sep 28, 06:30 UTC
Resolved - Since our last update, our team has deployed the fix to production. Users with disabled GDPR cookie preference will be able to use OAuth 2 consent screen. Our team will continue monitoring the behaviour for any reoccurrence.
Sep 28, 02:23 UTC
Identified - Users in EU region who blocked GDPR cookies in their preferences are experiencing a broken consent screen. This affects both Forge apps and OAuth2 integrations.

Possible workaround is using an incognito mode in the browser.

We were able to reproduce the issue and are working on the fix right now. The next update will be published before 02:35 AM UTC.

Sep 28, 00:37 UTC
Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 27, 03:50 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

Partner ID - Partner Name

1219467 WERARE
1214651 Rixter AB
1220447 Hobly
1219255 Tronikel
1217624 MINDPRO
1220860 B1NARY
1218445 Techdrishti Technologies Pvt Ltd
1217429 GL Solutions
1220756 DW SaaS
1221237 Musa
1221293 Technology Studio
1221245 Totem Dev
1214995 Nextup.ai ↔ Enterprise apps for Slack and Teams
1221021 iDev Solutions
1221459 Conrado Maggi
1220432 Emergence Software
1220786 agile-innovations.tech, LLC
1214031 Wombats Corp
1221733 Phantom Automata
1221148 pluginDevs
1221179 Raledo Software
1221512 7'10
37642 celix Solutions
1210712 The Plugin People
1220938 Nodical
1221311 Logic Twelve
1221195 Daniel Llewellyn
16521 Sourcesense
1210536 Precog Software
1221227 Hugemassive
1221286 Deffo Ltd.
1216942 Shinetech Software
21443 J-Tricks
1218518 Goldfinger Holdings, Inc.
1221485 Raidboss, Inc.
1221807 LP Carignan Services-conseils inc.
1221695 Joao Santiago
36242 BugsIO Solutions
1210796 ProtoShare / Astound Commerce
1210618 MoroSystems, s.r.o.
1219235 gesesoft
11178 Marvelution
114 TNG Technology Consulting GmbH
1210767 Decree Labs
1210702 Everit Kft.
1210694 KontextWork
1211683 SuperAktiv AS
1211883 ease solutions Pte Ltd
1211152 GetConnected
5069 🇺🇦 Easysecrets
1210580 Hindsight Software Ltd
1210816 Herzum
1211721 APTIS GmbH
1214719 Gebsun Software
1211360 Weekdone
1211277 Matrix Requirements GmbH
43259 CloseIT s.r.o.
1212423 addcraft GmbH
1211564 Kupper Software
1211262 ADWEB Software
1212451 Daisee
1213138 Meister
1212819 Dolphin IT Services GmbH
1212582 Limbr Labs
1212024 M20 Technology LLC
1217075 Stratus Add-ons
1214383 Andriy Zhilin
1213080 Tappforce LLC
1211995 MOEWE
1212504 Calvinware, LLC
1221760 CreativeThinker
1213770 Lean Walk
1213923 WebPal
1217481 SmartForce
1213872 Thorsten Büring
1213262 eXtensi
1214452 Neptunium AI
1222282 Praecipio Consulting
1214597 Thomas Osowski
1213180 MESILAT LIMITED
1212861 Kickdrum Technology Group LLC
1214545 Purple Drapes
1212949 LunarLincoln
22964 EEA communication solutions
1214762 CONCEPTS & BEYOND INC.
1213828 SenseAdapt
1214184 Sandstorm
1214923 Phase Locked Software
1215132 Inprowiser Engineering
1214486 swarmOS GmbH
1214764 Vilisoft
1214968 The Digital Group Inc
1215335 Nara Syst Ltd.
1215266 P&D VISION
1215410 Alty Inc.
1215197 Prevas InfoVis AB
1215281 Mirhai Inc.
1215541 Anton Popov
1215786 AELBOX
1215112 Hatcheon Limited
1215550 IXPERTA s.r.o.
1215636 AssertThat
1215169 Wruff
1215907 Polygran GmbH
1213732 Greenyloop
1215464 Beenicon
1213394 viadee Unternehmensberatung AG
1215504 AppLiger
1214994 AxisAgile Apps
1215743 Alan Gibson
1216006 W Knowledge
1211265 Koncis ApS (by aety aps)
1216141 ScopeMaster
1216069 GEC Computer Systems
1216159 Imai Technologies
1216237 Absolute Technology Solutions
1216039 techfu.io
35621 yWorks GmbH
1216062 Digital Ray
6257 Catch Software
1211678 Cucumber, a SmartBear company
1216489 AppFoci
1211271 Scitotec GmbH
1216613 THALES
1216640 Sparxsys Solutions
1216674 Jodocus GmbH
1216785 Novalab Teknoloji
1216379 RCMT IT EUROPE
1217022 Nirama Solutions
1216797 AppsDelivered
1216144 Zoho Show
1216866 LiveChangelog
1221154 Flower
1210572 Reliex
1217028 Vizydrop
1217158 codalyx
1217177 CoreBuild
1217248 Firnity
1216766 NanoHop
1216029 Sioux
1212758 White Software
1216968 Lemon dev
1217120 Mikhail Butsenin
1216818 Hello Clerk, Inc.
1217215 Planyway for Jira
1217314 Alliedium, an Allied Testing company
1217485 Nordlogic
1217600 Citrusbits Inc.
1217685 Solicale
1217687 Mage Software
1217451 Quirk Consulting
1217718 Europa Labs Pty Ltd
1217765 Easify apps
1217739 Addown Studio
1217725 Chen Software
1217921 Nexonic Inc.
1217680 //SEIBERT/MEDIA - AppAnvil
1210603 Almarise
1217758 Montrose Software

Sep 27, 03:50 UTC
Resolved - We have found the change that introduced unexpected behavior and reverted it. The connect app modules now should work correctly

Technical details: the URL should now contain empty query parameters and QSH should be valid for such URLs.

Impact started at 2022-09-27 7:40 UTC when change was activated and was mitigated at 2022-09-27 13:22 UTC when change was reverted.

This incident impacted internal beta release instances owned by connect application developers.
The change was reverted before it was deployed to regular production customers.

We will follow internally with post incident review process to ensure similar impact will not re-occur in the future.

Sep 27, 14:22 UTC
Investigating - We are investigating incident where connect apps modules fail to load in specific condition.

Technical details: This is know to affect connect modules using app-specific context parameters with empty values - those are failing due to invalid qsh signature.

Next update will be posted at 15:00 UTC

Sep 27, 13:07 UTC
Resolved - Between 2022-09-27 00:15 and 2022-09-27 03:00 UTC, some customers experienced missing panels such as comments on the Issue View page when there was a Forge App installed on their instance. We have identified the root cause and rolled back the change that caused this issue. The issue has been resolved and the service is operating normally.

[Edit] In our earlier message, we mentioned that apps using certain Forge modules were affected. We have now clarified that apps using the following modules were affected: “jira:issuePanel”, “jira:issueActivity”, “jira:customField” or “jira:customFieldType”. [Added Tue 27 Sept 7:53 AM UTC]

Sep 27, 03:33 UTC
Monitoring - We believe that all Forge apps using "issue-action", "activity", "glance" and "panel" were not displayed in Jira for all site regions for about an hour. Connect apps were not affected.

Here is the timeline of the impact:
- On September 27th at 02:00 AM UTC, the code with an error was deployed to production Jira
- On September 27th at 02:59 AM UTC, the change was rolled back, there should be no more customer impact.

We are monitoring the situation and we'll post an update by 5:30 am UTC.

Sep 27, 03:14 UTC
Resolved - On September 15th, 2022, we introduced a new behaviour for Forge apps deployment when an app should not be deployed too often. This change has caused some of deployments to fail with the error `Your app exceeds the maximum daily deployment size limit. The maximum is 1 GB, your quota will reset in 18 hours.`. We didn't communicate this and this led to 19 apps having been affected.

Here is the timeline of the impact:
- On September 15th at 00:00 AM UTC, the feature flag that controlled the artifacts size limit was introduced and turned it on.
- On September 27th at 01:28 AM UTC, we turned off the feature flag.

We will publish the announcement about the new behaviour as soon as possible in our channels with the intention to re-enable the behaviour in two weeks.

Sep 27, 01:58 UTC
Sep 26, 2022
Completed - The scheduled maintenance has been completed.
Sep 26, 13:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 04:49 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

This is the list of partners that is being migrated today:

Partner ID - Partner Name

1218751 - Alluvium
1219713 - DarkSkyPlatform
1214654 - Vertica Digital
1212550 - Mumo Systems
1220579 - Warsaw Dynamics
1222035 - Modus Create Labs
1213533 - Chasing Agility
1221269 - Polymetis Apps
1216765 - ij-solutions
1215549 - Cenote
1220051 - Oliver Rolle
1210578 - //SEIBERT/MEDIA - Draw.io
1216111 - Stiltsoft Europe
31085 - Xblend
27570 - DEISER
40608 - Soyatec
1210714 - Lively Apps
1211294 - Prepend
1210634 - Requirement Yogi
88 - Balsamiq
7035 - ALM Works
1211534 - Mirrorlake Software
85 - Atlassian
14074 - QMetry
1210545 - BigBrassBand (a GitKraken company)
1213040 - Colined
22511 - iDalko
1212050 - SNG Technologies Ltd.
1213507 - Kenputer
1210774 - Strategery Solutions BVBA
1211610 - Celeste Creative Solutions
1216081 - JS-Factory
1210675 - Gebsun
20313 - catworkx GmbH
1214917 - SmartDraw Software LLC
1214696 - Hagen Management
30510 - Optimizory Technologies Pvt. Ltd.
1217439 - SimplyIT.cloud
1211821 - codedoers
1215495 - DevOps Compliance
1213586 - Ros Entertainment
1215519 - Quantify Technologies Inc.
1216051 - Hexygen Inc.
1216545 - Pristine Bytes
1211168 - Anova Apps (an Appfire company)
1214880 - stats4jira
1216486 - PGA
1218598 - RVS
1217336 - COGNITIFF
1216888 - TeamUp Labs
1216356 - Oboard Inc.
1211423 - Apwide
1216846 - Atlas Cloudlet
1217738 - RenWare, Inc.
1219459 - micro-ps
1213991 - Harness Ltd
1218403 - Timone
1216654 - Converton
1217482 - Digital Rose
1218588 - ADF TECH LTD
1213743 - SoftComply
1220930 - Caelor Labs
1217333 - Do Async
1210926 - Marketplace Expert SL
1212544 - Qotilabs
1216223 - BML Solutions
1216508 - RadBee Ltd
1211151 - Kantega SSO
1219420 - //SEIBERT/MEDIA - Big Eazy Software
772927 - Utoolity

The list will keep updating every day so keep an eye for updates on the list of the maintenance period.

Sep 26, 04:48 UTC
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Completed - The scheduled maintenance has been completed.
Sep 23, 10:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:31 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 04:31 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

This is the list of partners that is being migrated today:

1221170 Appfire

The list will keep updating every day so keep an eye for updates on the list of the maintenance period.

Sep 23, 04:30 UTC
Sep 22, 2022
Completed - The scheduled maintenance has been completed.
Sep 22, 10:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:01 UTC
Scheduled - App catalog migration has began. For details see here https://community.developer.atlassian.com/t/app-catalog-migration-process-commences-on-22nd-aug-2022/60742

This is the list of partners that is being migrated today:

1216573 weweave UG (limited liability)
1212039 ricebean.net
28550 bitvoodoo ag
105 Akeles Consulting
1212298 EPS Software Engineering AG
1214029 view26 GmbH
1210676 MobilityStream, LLC
17834 SmartBear
1212444 STAGIL
1213287 JSoftware Inc
1212045 Easy Agile
1211565 StreamlineSoft
1212968 Digital Toucan
1214746 Kolibri Digital
1211722 yasoon
1215964 Tryble
1212475 Inversion Point LLC
1214842 Bordant Technologies

The list will keep updating every day so keep an eye for updates on the list of the maintenance period.

Sep 22, 03:58 UTC