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Resolved -
On May 8, 2026, some customers utilizing Atlassian products experienced elevated error rates and degraded performance. The issue has now been resolved, and the service is operating normally for all affected customers.
May 8, 19:45 UTC
Update -
Our services are now fully operational. We continue to replay any events that were missed during the incident, and are making good progress. We will provide a further update once replays are complete. If you experience any ongoing issues, please contact our support team.
We apologise for the disruption and thank you for your patience.
May 8, 11:12 UTC
Update -
We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour.
May 8, 08:03 UTC
Monitoring -
The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared.
May 8, 05:53 UTC
Update -
We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page.
May 8, 04:10 UTC
Update -
Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.
May 8, 04:10 UTC
Identified -
We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
May 8, 04:10 UTC
Investigating -
We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.
May 8, 04:10 UTC
Resolved -
On Tuesday, May 5, 2026, some Forge users may have experienced performance delays in webhook delivery in the US East region. The issue has now been resolved, and the service is operating normally for all affected customers.
May 5, 22:34 UTC
Update -
Our teams have identified the cause of the issue and are continuing to work on mitigations. We continue to see signs of improvement. Affected users may experience some delays in web hook delivery in the US East region.
We'll continue to share additional updates here as more information is available.
May 5, 20:37 UTC
Identified -
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We are seeing signs of improvement. Affected users may experience some delays in web hook delivery in the US East region. We'll continue to share additional updates here as more information is available.
May 5, 18:58 UTC
Investigating -
We are actively investigating reports of performance degradation affecting Forge webhook delivery in the US East region. We will share updates here as more information is available.
May 5, 17:40 UTC
Resolved -
The issue causing intermittent delays in our webhook delivery has been resolved. A fix was deployed to address a resource constraint in our systems. Our monitoring shows webhook delivery is now operating normally.
Apr 30, 14:56 UTC
Monitoring -
A fix has been deployed to address the intermittent delays in Jira webhook delivery. We are actively monitoring the situation to confirm full recovery. We will continue to provide updates as available.
Apr 30, 13:36 UTC
Identified -
We have identified the cause of the delayed Jira webhook delivery and are deploying a fix. We will continue to provide updates as more information becomes available.
Apr 30, 10:05 UTC
Investigating -
We are investigating reports of delays in webhook delivery. Customers may experience intermittent delays when receiving webhooks. Our engineering teams are actively investigating and working to resolve the issue. We will provide updates as more information becomes available.
Apr 30, 08:59 UTC
Resolved -
The issue has now been resolved, and the service is operating normally for all affected customers.
Apr 28, 21:50 UTC
Monitoring -
The performance degradation of Forge triggers has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
Apr 28, 21:34 UTC
Identified -
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users in prod-euwest region may experience performance degradation affecting Forge triggers.
We will continue to share additional updates here as more information is available.
Apr 28, 20:16 UTC
Update -
We are actively investigating reports of performance degradation affecting Forge triggers in prod-euwest region. We will share updates here as more information is available.
Apr 28, 18:34 UTC
Investigating -
We are actively investigating reports of performance degradation affecting Forge webhook delivery in prod-euwest region. We will share updates here as more information is available.
Apr 28, 18:28 UTC