Some customers received incorrect Time Tracker for Jira Cloud and DC app emails relating to free and trial subscriptions.
Incident
Report for Atlassian Developer
Resolved
All customers that had previously received the incorrect notifications about the Time Tracker for Jira Cloud and DC app should have received corrective communications at this time.
We are now resolving this issue.
We are now resolving this issue.
Investigating
We are aware that some customers that are using the Time Tracker for Jira Cloud and DC app were incorrectly notified about the app converting to a free or a trial subscription.
Our team is investigating this issue with urgency, and we are taking steps to ensure that impacted customers will be informed.
There is no action required from those customers that have incorrectly received these emails. We apologize for any inconvenience this may have caused.
Our team is investigating this issue with urgency, and we are taking steps to ensure that impacted customers will be informed.
There is no action required from those customers that have incorrectly received these emails. We apologize for any inconvenience this may have caused.
This incident affected: APIs (Bitbucket Cloud APIs, Confluence Cloud APIs, Jira Cloud APIs, Product Events, User APIs, Webhooks, Web Triggers), Marketplace (App listing management, App listings, App pricing, App submissions, Category landing pages, Evaluations and purchases, In-product Marketplace and app installation (Cloud), In-product Marketplace and app installation (Server), Notifications, Private listings, Reporting APIs and dashboards, Search, Vendor management, Vendor Home Page), Developer (App Deployment, Artifactory (Maven repository), Create and manage apps, Developer documentation, Forge App Installation, Forge CDN (Custom UI), Forge Function Invocation, aui-cdn.atlassian.com, Forge App Logs, Forge App Monitoring, Developer console, Forge direct app distribution, Hosted storage, Forge CLI, End-user consent, Forge App Alerts, App Data Residency, Forge SQL, Forge Monetisation, Forge Feature Flags Evaluations, Forge Object Store), Support (Atlassian Support contact form, Developer community, Developer service desk, Marketplace service desk, Atlassian Support, Vulnerability management [AMS]), and Authentication and user management.