Some customers received incorrect Time Tracker for Jira Cloud and DC app emails relating to free and trial subscriptions.

Incident Report for Atlassian Developer

Investigating

We are aware that some customers that are using the Time Tracker for Jira Cloud and DC app were incorrectly notified about the app converting to a free or a trial subscription.

Our team is investigating this issue with urgency, and we are taking steps to ensure that impacted customers will be informed.

There is no action required from those customers that have incorrectly received these emails. We apologize for any inconvenience this may have caused.

Posted Jun 30, 2026 - 02:45 UTC

This incident affects: Marketplace (Notifications).