Marketplace | Aggregated Sales, Transaction Reporting, and Export Transaction APIs experiencing Data Discrepancies
Incident
Report for Atlassian Developer
Resolved
Validation is complete. All tables backing Aggregated Sales Reporting, Transaction Reporting, and Export Transaction APIs have been fully repopulated. Data for the impacted window (25 Oct 2025 00:00 IST – 27 Oct 2025 14:00 IST) has been restored and verified. No action is required from vendors. We are closing this incident.
Monitoring
Data replay for the impacted window (25 Oct 2025 00:00 IST – 27 Oct 2025 14:00 IST) is complete. We are performing final validation of Aggregated Sales Reporting, Transaction Reporting, and Export Transaction APIs to confirm full restoration for this period. No action is required from vendors at this time. We will post the next update after validation; if successful, we will close this incident.
Update
We are in the final stages of resolving the data discrepancy that affected reports from 25th October 2025 through 2:00 PM IST on 27th October 2025.
The data replay for October 25th and 26th is complete, and the final replay for October 27th is expected to conclude in approximately 7 hours. Once the replay concludes, we will begin a thorough validation of the Aggregated Sales Reporting, Transaction Reporting, and Export Transaction APIs to confirm the data is fully restored for the entire impact window.
The data replay for October 25th and 26th is complete, and the final replay for October 27th is expected to conclude in approximately 7 hours. Once the replay concludes, we will begin a thorough validation of the Aggregated Sales Reporting, Transaction Reporting, and Export Transaction APIs to confirm the data is fully restored for the entire impact window.
Identified
High-Level Impact:
Following three vendor reporting flows are experiencing data discrepancies for the period between 12:00 AM 25th October 2025 and 2:00 PM 27th October 2025 IST:
Aggregated Sales Reporting
Transaction Reporting
Export Transaction APIs
All other reporting flows and data outside this window remain accurate and unaffected.
Details about the Impact:
Between 12:00 AM 25th October 2025 and 2:00 PM 27th October 2025 IST, data in the above three reports may be incomplete or inaccurate.
Timeline:
2025-10-25 00:00 IST: Impact started
2025-10-27 14:00 IST: Impact ended (data discrepancies limited to this window)
2025-10-27 11:00 IST: Issue detected and remediation initiated
Expected Resolution Timeframe:
Our team is actively working to resolve the issue. We expect to fix the discrepancies and replay the affected data within approximately 12 hours from now.
Mitigation:
The engineering team is addressing the root cause and will replay the affected data for the impacted period. No action is required from your side at this time.
Workaround:
Currently, there is no workaround available. We recommend holding off on any critical reporting or reconciliation activities for the affected period in these three reports until the issue is resolved.
Next Update:
We will provide another update as soon as we have more information.
Following three vendor reporting flows are experiencing data discrepancies for the period between 12:00 AM 25th October 2025 and 2:00 PM 27th October 2025 IST:
Aggregated Sales Reporting
Transaction Reporting
Export Transaction APIs
All other reporting flows and data outside this window remain accurate and unaffected.
Details about the Impact:
Between 12:00 AM 25th October 2025 and 2:00 PM 27th October 2025 IST, data in the above three reports may be incomplete or inaccurate.
Timeline:
2025-10-25 00:00 IST: Impact started
2025-10-27 14:00 IST: Impact ended (data discrepancies limited to this window)
2025-10-27 11:00 IST: Issue detected and remediation initiated
Expected Resolution Timeframe:
Our team is actively working to resolve the issue. We expect to fix the discrepancies and replay the affected data within approximately 12 hours from now.
Mitigation:
The engineering team is addressing the root cause and will replay the affected data for the impacted period. No action is required from your side at this time.
Workaround:
Currently, there is no workaround available. We recommend holding off on any critical reporting or reconciliation activities for the affected period in these three reports until the issue is resolved.
Next Update:
We will provide another update as soon as we have more information.
This incident affected: Marketplace (Reporting APIs and dashboards).