Delays in Jira Webhook delivery
Incident
Report for Atlassian Developer
Resolved
On May 11, 2026, users in EU West and US East regions may have experienced performance degradation with delayed or queued webhook events. The issue has now been resolved, and the service is operating normally for all affected customers.
Monitoring
The issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor closely to confirm stability.
Update
Our team continues to see improvements in US East region with delayed or queued webhook events declining. Next update will be provided in 90 minutes.
Update
Our team has applied mitigation and is seeing improvement in US East region. Next update will be provided in one hour.
Update
Webhook event delivery in the EU West region has recovered and is operating normally. However, we are now seeing reports of similar delays in the US East region. Our team is actively investigating and working to resolve this.
We will continue to monitor and provide further updates.
We will continue to monitor and provide further updates.
Identified
We are aware of delays in webhook event delivery that may be impacting Marketplace app integrations, primarily in the EU west region. Some partners may experience delayed or queued webhook events.
Our team has identified the root cause and has taken action to mitigate the issue.
We will continue to monitor and provide updates as the situation progresses.
Our team has identified the root cause and has taken action to mitigate the issue.
We will continue to monitor and provide updates as the situation progresses.
This incident affected: APIs (Bitbucket Cloud APIs, Confluence Cloud APIs, Jira Cloud APIs, Product Events, User APIs, Webhooks, Web Triggers), Marketplace (App listing management, App listings, App pricing, App submissions, Category landing pages, Evaluations and purchases, In-product Marketplace and app installation (Cloud), In-product Marketplace and app installation (Server), Notifications, Private listings, Reporting APIs and dashboards, Search, Vendor management, Vendor Home Page), Developer (App Deployment, Artifactory (Maven repository), Create and manage apps, Developer documentation, Forge App Installation, Forge CDN (Custom UI), Forge Function Invocation, aui-cdn.atlassian.com, Forge App Logs, Forge App Monitoring, Developer console, Forge direct app distribution, Hosted storage, Forge CLI, End-user consent, Forge App Alerts, App Data Residency, Forge SQL, Forge Monetisation, Forge Feature Flags Evaluations), Support (Atlassian Support contact form, Developer community, Developer service desk, Marketplace service desk, Atlassian Support, Vulnerability management [AMS]), and Authentication and user management.