Degradation in forge logs availability
Incident
Report for Atlassian Developer
Resolved
Impact
Customers experienced degraded performance in log ingestion services affecting the Ecosystem, particularly the Forge platform. Due to this issue, accessing logs ingested from the morning of the incident (starting 06:00 UTC) was impacted, leading to delays or incomplete data visibility through the Dev Console and related channels.
Current Status
This incident has been resolved, and Forge Logs are back in operational mode.
Customers experienced degraded performance in log ingestion services affecting the Ecosystem, particularly the Forge platform. Due to this issue, accessing logs ingested from the morning of the incident (starting 06:00 UTC) was impacted, leading to delays or incomplete data visibility through the Dev Console and related channels.
Current Status
This incident has been resolved, and Forge Logs are back in operational mode.
Investigating
Impact
Customers may experience degraded performance navigating logs, as there is an issue with log ingestion that could manifest as delays or incomplete data being visible.
Current Status
Support teams are actively engaged in diagnosing the situation and planning the steps necessary for service restoration.
Next Steps
The incident management team is focused on identifying the root cause of the performance degradation and implementing measures to restore normal operations. The next update will be communicated in 60 minutes or when an important milestone is reached.
Customers may experience degraded performance navigating logs, as there is an issue with log ingestion that could manifest as delays or incomplete data being visible.
Current Status
Support teams are actively engaged in diagnosing the situation and planning the steps necessary for service restoration.
Next Steps
The incident management team is focused on identifying the root cause of the performance degradation and implementing measures to restore normal operations. The next update will be communicated in 60 minutes or when an important milestone is reached.
This incident affected: APIs (Bitbucket Cloud APIs, Confluence Cloud APIs, Jira Cloud APIs, Product Events, User APIs, Webhooks, Web Triggers), Marketplace (App listing management, App listings, App pricing, App submissions, Category landing pages, Evaluations and purchases, In-product Marketplace and app installation (Cloud), In-product Marketplace and app installation (Server), Notifications, Private listings, Reporting APIs and dashboards, Search, Vendor management, Vendor Home Page), Developer (App Deployment, Artifactory (Maven repository), Create and manage apps, Developer documentation, Forge App Installation, Forge CDN (Custom UI), Forge Function Invocation, aui-cdn.atlassian.com, Forge App Logs, Forge App Monitoring, Developer console, Forge direct app distribution, Hosted storage, Forge CLI, End-user consent, Forge App Alerts, App Data Residency, Forge SQL), Support (Atlassian Support contact form, Developer community, Developer service desk, Marketplace service desk, Atlassian Support, Vulnerability management [AMS]), and Authentication and user management.