Confluence Webhooks are not being delivered
Incident
Report for Atlassian Developer
Resolved
Between 01:00 and 20:47 UTC on October 22, 2025, App Developers experienced an issue where Confluence webhooks were not being delivered. We have deployed a fix to mitigate the problem, and the service is now operating normally.
This outage did not affect Forge events. However, it did impact:
1) All Connect Apps
2) Forge apps that use webhooks via connectModules
Please note: Atlassian cannot replay or resend the missed webhook events. As a result, these events are permanently lost.
Recommended Action:
To recover, we recommend that all affected apps use their resynchronization (resync) mechanisms to fetch the latest data directly from Confluence. This will help ensure your app’s data is up to date and that any information missed during the outage is restored.
Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.
This outage did not affect Forge events. However, it did impact:
1) All Connect Apps
2) Forge apps that use webhooks via connectModules
Please note: Atlassian cannot replay or resend the missed webhook events. As a result, these events are permanently lost.
Recommended Action:
To recover, we recommend that all affected apps use their resynchronization (resync) mechanisms to fetch the latest data directly from Confluence. This will help ensure your app’s data is up to date and that any information missed during the outage is restored.
Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking to prevent this from happening again in the future.
Update
We have identified the issue causing Confluence Webhooks to not be delivered. We are currently testing a fix internally. We will provide another update at 22:00 UTC, or sooner if the fix is applied or new information becomes available.
Identified
We have identified the issue causing Confluence Webhooks to not be delivered and are in the process of applying mitigations. We will provide another update at 20:00 UTC, or sooner if the mitigation is applied or new information becomes available.
Update
We are continuing to investigate the issue causing Confluence Webhooks to not be delivered. While we have not yet identified the root cause, our team is making progress. We will provide another update at 18:20 UTC, or sooner as new information becomes available.
Update
We are continuing our investigation. We will provide the next update within two hours or sooner.
Update
Our team continues to investigate this issue. We will provide the next update within one hour or sooner.
Investigating
We are aware that Confluence Webhooks are not being delivered and our team is actively investigating the same. We shall provide next update in one hour, if not sooner.
This incident affected: APIs (Webhooks).