Delay in Jira Webhook Delivery
Incident
Report for Atlassian Developer
Resolved
On May 12, 2026, some users in EU West region may have experienced delayed or queued webhook events. The issue has now been resolved, and the service is operating normally for all affected customers.
Monitoring
Delayed or queued webhook events issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.
Identified
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience delayed or queued webhook events. We will continue to share additional updates here as more information is available.
Update
Our teams are still investigating the root cause, and we will provide further updates within the next 2 hours.
Investigating
We are aware of delays in Webhook event delivery that may be impacting Marketplace app integrations, primarily in the EU-West region. Some partners may experience delayed or queued Webhook Events.
Our teams are investigating the root cause, and we will provide further updates within the next 1 hour.
Our teams are investigating the root cause, and we will provide further updates within the next 1 hour.
This incident affected: APIs (Bitbucket Cloud APIs, Confluence Cloud APIs, Jira Cloud APIs, Product Events, User APIs, Webhooks, Web Triggers), Marketplace (App listing management, App listings, App pricing, App submissions, Category landing pages, Evaluations and purchases, In-product Marketplace and app installation (Cloud), In-product Marketplace and app installation (Server), Notifications, Private listings, Reporting APIs and dashboards, Search, Vendor management, Vendor Home Page), Developer (App Deployment, Artifactory (Maven repository), Create and manage apps, Developer documentation, Forge App Installation, Forge CDN (Custom UI), Forge Function Invocation, aui-cdn.atlassian.com, Forge App Logs, Forge App Monitoring, Developer console, Forge direct app distribution, Hosted storage, Forge CLI, End-user consent, Forge App Alerts, App Data Residency, Forge SQL, Forge Monetisation, Forge Feature Flags Evaluations), Support (Atlassian Support contact form, Developer community, Developer service desk, Marketplace service desk, Atlassian Support, Vulnerability management [AMS]), and Authentication and user management.