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Resolved -
On Jul 13, 2026, partner operations may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.
Jul 13, 17:46 UTC
Monitoring -
The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.
Jul 13, 17:17 UTC
Investigating -
Marketplace partner pages are unavailable. Partners are unable to access dashboards and management interfaces, experiencing timeouts when attempting to load these pages. All partner-related functionality is affected. Investigation into the underlying cause is underway. Next comms will be sent in 60 minutes or upon significant progress.
Jul 13, 15:48 UTC
Resolved -
All customers that had previously received the incorrect notifications about the Time Tracker for Jira Cloud and DC app should have received corrective communications at this time.
We are now resolving this issue.
Jul 2, 04:43 UTC
Investigating -
We are aware that some customers that are using the Time Tracker for Jira Cloud and DC app were incorrectly notified about the app converting to a free or a trial subscription.
Our team is investigating this issue with urgency, and we are taking steps to ensure that impacted customers will be informed.
There is no action required from those customers that have incorrectly received these emails. We apologize for any inconvenience this may have caused.
Jun 30, 02:45 UTC