Between 2022-11-17 08:50 UTC to 2022-11-23 12:30 UTC , "addonName" and “lastUpdated“ fields was incorrectly updated for 6 Marketplace partners ,resulting in inaccurate reporting data in their licenses and transactions Marketplace reports.
We will be reaching out to the 6 Marketplace partners directly and communicate the same.
The root cause has been identified and fixed, the impact of this incident has been mitigated and we confirm the “addonName” and “lastUpdated” field data is corrected and is accurate for all the 6 impacted partners.
Marketplace partner reporting UI, APIs and CSV exports across licenses and transactions Marketplace reports should render accurate data for all the 6 Marketplace partner now.
We are now marking this incident as resolved.
We apologise for the inconveniences this may have caused you. We are committed to preventing the root cause of the issue.
Posted Nov 23, 2022 - 12:43 UTC
Identified
We have identified an issue impacting App name (add-on name) in marketplace partner reporting UI, APIs and CSV exports across licenses and transactions Marketplace reports.
From our initial investigation 6 marketplace partners have been impacted and below is the impact:
* 6 App names across the impacted partners have been updated owing a glitch I.e, “lastUpdated“ and “addonName“ fields was incorrectly updated resulting in inaccurate reporting data from 17th of November.
Workaround: We recommend you to rely on “addonKey“ and not “addonName“ until the issue is fixed.
We will be reaching out to the impacted partners directly.
We are in the process of finding the root cause , we will share next update in ~5 hours
Posted Nov 23, 2022 - 08:53 UTC
This incident affected: Marketplace (Reporting APIs and dashboards).