Poor performance and timeouts when running user searches

Incident Report for Atlassian Developer

Resolved

This is a retroactive notification for a resolved incident. Between 14:05 and 14:50 UTC on 2021/10/11, customers with Jira and Confluence Cloud sites hosted in Europe experienced poor performance and timeouts when running user searches. Ecosystem Apps carrying out such searches were affected too.

The issue is now mitigated, and the team will perform a PIR to isolate the root cause and identify actions to avoid repeat incidents.

Posted Oct 12, 2021 - 00:57 UTC

This incident affected: APIs (User APIs).