Intermittent failure on all app networking calls (including product apis, egress, storage and resolvers)
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Monitoring - We identified a networking issue that increased timeouts for fetch requests originating from Forge apps. A small portion (< 0.1%) of requests resulted in Connection Timeout errors. Other symptoms included timeouts in product API requests, storage calls and resolver executions.
Timeline:
2025-09-03 10:00 UTC: impact start
2025-09-15 16:56 UTC: impact mitigated
We will continue to monitor our mitigation and investigate the root cause.
Sep 16, 2025 - 00:07 UTC
Timeline:
2025-09-03 10:00 UTC: impact start
2025-09-15 16:56 UTC: impact mitigated
We will continue to monitor our mitigation and investigate the root cause.
Sep 16, 2025 - 00:07 UTC
Update - We are continuing to investigate and mitigate the issue.
Upto 0.1% of all requests originating from Forge apps could result in Connection Timeout errors
We are continuing to diagnose the root cause and are attempting mitigation in affected regions. We will continue to monitor requests and report on any improvements.
Next Steps: We will apply the mitigation in other regions and continue to monitor. Next update will be within 4 hours.
Sep 15, 2025 - 10:10 UTC
Upto 0.1% of all requests originating from Forge apps could result in Connection Timeout errors
We are continuing to diagnose the root cause and are attempting mitigation in affected regions. We will continue to monitor requests and report on any improvements.
Next Steps: We will apply the mitigation in other regions and continue to monitor. Next update will be within 4 hours.
Sep 15, 2025 - 10:10 UTC
Investigating - We have identified a networking issue that is impacting fetch requests originating from forge apps. All forge-enabled products are impacted.
Impact start time: Thursday, September 4th
Symptoms include:
- product fetch call timeout
- egress fetch call timeout
- storage calls timeout
- resolver timeout
The following errors may be present in your app logs
- UND ERR CONNECT TIMEOUT
- ERR SOCKET TIMEOUT
We are currently investigating the root cause
- seeing evidence of unstable network connections between distributed infrastructure
- Packet loss
- TCP resends
- Eventual timeout on fetch operations
We will provide another update at Sep 15 7:00 AM UTC
Sep 15, 2025 - 02:06 UTC
Impact start time: Thursday, September 4th
Symptoms include:
- product fetch call timeout
- egress fetch call timeout
- storage calls timeout
- resolver timeout
The following errors may be present in your app logs
- UND ERR CONNECT TIMEOUT
- ERR SOCKET TIMEOUT
We are currently investigating the root cause
- seeing evidence of unstable network connections between distributed infrastructure
- Packet loss
- TCP resends
- Eventual timeout on fetch operations
We will provide another update at Sep 15 7:00 AM UTC
Sep 15, 2025 - 02:06 UTC
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No downtime recorded on this day.
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had a major outage.
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Scheduled Maintenance
Scheduled Maintenance of Forge FedRAMP services Sep 21, 2025 04:00-07:00 UTC
Atlassian will be undergoing scheduled maintenance with ~1 hour of intermittent downtime in the FedRAMP perimeter on 2025-09-21 between 4am to 7am UTC.
During the write outage, you won’t be able to:
- Create/upgrade/delete apps
- Install/uninstall apps
- Upgrade installations
- Deploy app
- Grant/revoke access for apps
- Grant consent to apps
- Revoke consent to apps
Expect to see the above operations fail with 500 status code and you will need to retry the operations after maintenance is successfully completed.
We will continue to provide updates as we progress and when you can expect these services to be restored.
Posted on Sep 16, 2025 - 07:06 UTC
During the write outage, you won’t be able to:
- Create/upgrade/delete apps
- Install/uninstall apps
- Upgrade installations
- Deploy app
- Grant/revoke access for apps
- Grant consent to apps
- Revoke consent to apps
Expect to see the above operations fail with 500 status code and you will need to retry the operations after maintenance is successfully completed.
We will continue to provide updates as we progress and when you can expect these services to be restored.
Posted on Sep 16, 2025 - 07:06 UTC